You’ve either worked for, read about or know someone who worked at a company that made a ton of money for a long time doing the same things they’d always done. Then, all of the sudden, the market/industry changed. Now, efficiency and higher levels of customer service and speed are what it takes to compete. Unfortunately, the company didn’t have some or all of those attributes. This was mostly because they spent years or even decades without any quantum changes in their processes. Now what?
It’s time to get on the process improvement band wagon. You know; the stuff you’ve been reading about for years. It doesn’t matter what set of tools you use. My personal preference is to embrace Lean Enterprise because of its common sense thought process regarding waste elimination. I’ve found that every person in the organization can grasp its concepts. There’s also Six Sigma, TQM and a number of hi-bred programs. Get to learning and get improving. Not doing so will seal the fate of your organization.
More to come on this topic.